Why won't my robot find or return to the base station?

(1) Make sure the base station is not powered off or moved. The station needs to stay at the location that DEEBOT starts from.

(2) Check whether there are much water on the floor near the station or in the cleaning tank. If yes, please wipe them with a dry cloth. DO NOT use other cleaning solution.
(3) Check if the robot is trapped or give any alerts during the cleaning. If yes, please help him.
(4) Ensure the way to the base station is not blocked.

(5) Place the robot in front of the base station and tap the Recall button on the station to see if the robot can return to the station. If it doesn’t work, please contact ECOVACS customer support.