Why is My Deebot is Offline?
This means the App function is temporarily unreachable. Please ensure that the following steps are taken to connect your DEEBOT online:
●Pull down the product list to refresh - and that will wake your robot up.
●Completely close the App on your smart phone and open it to retry. For Apple smart phones, double click the HOME button and swipe over the App to close it. For Android smart phones, close the App from task list. Rather than just reboot your smart phones.
●Open the Google Play or App Store to see if there are any updates. Make sure the ECOVACS App/ECOVACS Home App is updated.
●Check the status of the Wi-Fi indicator light (next to the AUTO button).
✔If the Wi-Fi indicator light is blinking, check and see if the password to the 2.4G Wi-Fi connection has changed.
✔If the Wi-Fi indicator light is solid, check and see if your wireless mobile carrier/telecom operator is experiencing a bandwidth issue or cellphone traffic.
●If problem persist, please press reset button of the robot for more than 6 seconds and try to re-connect.
●If you are still having trouble getting your DEEBOT online, please contact ECOVACS Customer Care.