Q & A for 3D Map
1. Why don't I get a 3D map by clicking the 3D button on the main page?
DEEBOT T9 needs to complete one full automatic cleaning cycle to finish mapping, you can generate a 3D map of your home immediately after mapping is completed.
2. Why isn't the 3D map the same as the actual layout of my home?
a. DEEBOT T9 uses its own smart sensors to create the 3D map. The 3D effect depends on the cleaning operation status during mapping, it is also strongly affected by the placement of objects in your home. We recommend putting away household items and opening all doors so that DEEBOT can travel freely to all accessible floor areas during mapping.
b. If some rooms are mapped too small, you can edit the outer walls on the 3D map page and adjust the rooms that the DEEBOT has mapped too small to the correct dimensions.
3. Why are the walls of my home not showing up correctly on the 3D map?
a. Non-standard walls (oblique, rounded or curved) cannot currently be displayed in the App. These may be displayed as parallel or perpendicular in the 3D map.
b. If you have finished mapping your entire home, but the internal walls are not being displayed correctly, this may be caused by location errors during mapping or other interference that affected mapping functionality, resulting in the walls being displayed incorrectly.
c. If the outer wall is displayed too small, you can edit the outer wall by going to the "Home Furnishing" page on the 3D map page and adjusting the walls that DEEBOT has mapped too small to the correct dimensions.
d. The internal walls cannot be edited.
e. You can choose to delete the map and recreate it.
4. Why doesn't my sofa appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to the area where the sofa is and that the area is clean and free from obstacles.
b. The DEEBOT is not likely to automatically recognize the following types of sofas: Sofas with non-standard shapes (round, curved, etc.), sofas that DEEBOT cannot access, and small single-person sofas.
c. You can manually add the type of sofa that matches the one in your home on the 3D map page by going to "Home Furnishing".
5. Why doesn't my bed appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to the area of where the bed is and that the area is clean and free of obstacles.
b. DEEBOT is not likely to automatically recognize beds with three sides against the wall.
c. For beds that DEEBOT can access, the automatic recognition function may be affected if there are items under the bed or if the slats under the bed prevent DEEBOT from moving freely during mapping.
d. You can manually add the type of bed that matches the one in your home by going to "Home Furnishing" on the 3D map page.
6. Why don't the tables and chairs in my home appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to in the area where the dining table and chairs are and that the area is clean and free from obstacles.
b. To be automatically recognized, tables and chairs must be at least 1×1 meter in size.
c. You can manually add tables and chairs that match the ones in your home by going to "Home Furnishing" on the 3D map page.
7. Why does the 3D map can only show a left-hand L-shaped sofa when the sofa in my home is a right-hand L-shaped sofa?
DEEBOT currently only displays left-hand L-shaped sofas. Later versions will add right-hand L-shaped sofa models.
8. The furniture shown on the 3D map does not match the size of the furniture in my home.
a. The furniture models in the App are standard sizes covering the sizes of furniture in most homes. The size of the furniture automatically recognized by DEEBOT can be affected by the cleaning operation status while mapping or environmental factors, which can cause discrepancies in size.
b. You can manually change the size and type of furniture by going to the "Home Furnishing" page from the 3D Map page.
9. What should I do if the originally created 3D map was incomplete?
You can open doors to expand the map. DEEBOT will automatically expand the 3D map without manual editing. If you have edited the 3D map, you can choose to update the map on the 3D map page. After the update, your 3D map will show the new full map.
DEEBOT T9 needs to complete one full automatic cleaning cycle to finish mapping, you can generate a 3D map of your home immediately after mapping is completed.
2. Why isn't the 3D map the same as the actual layout of my home?
a. DEEBOT T9 uses its own smart sensors to create the 3D map. The 3D effect depends on the cleaning operation status during mapping, it is also strongly affected by the placement of objects in your home. We recommend putting away household items and opening all doors so that DEEBOT can travel freely to all accessible floor areas during mapping.
b. If some rooms are mapped too small, you can edit the outer walls on the 3D map page and adjust the rooms that the DEEBOT has mapped too small to the correct dimensions.
3. Why are the walls of my home not showing up correctly on the 3D map?
a. Non-standard walls (oblique, rounded or curved) cannot currently be displayed in the App. These may be displayed as parallel or perpendicular in the 3D map.
b. If you have finished mapping your entire home, but the internal walls are not being displayed correctly, this may be caused by location errors during mapping or other interference that affected mapping functionality, resulting in the walls being displayed incorrectly.
c. If the outer wall is displayed too small, you can edit the outer wall by going to the "Home Furnishing" page on the 3D map page and adjusting the walls that DEEBOT has mapped too small to the correct dimensions.
d. The internal walls cannot be edited.
e. You can choose to delete the map and recreate it.
4. Why doesn't my sofa appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to the area where the sofa is and that the area is clean and free from obstacles.
b. The DEEBOT is not likely to automatically recognize the following types of sofas: Sofas with non-standard shapes (round, curved, etc.), sofas that DEEBOT cannot access, and small single-person sofas.
c. You can manually add the type of sofa that matches the one in your home on the 3D map page by going to "Home Furnishing".
5. Why doesn't my bed appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to the area of where the bed is and that the area is clean and free of obstacles.
b. DEEBOT is not likely to automatically recognize beds with three sides against the wall.
c. For beds that DEEBOT can access, the automatic recognition function may be affected if there are items under the bed or if the slats under the bed prevent DEEBOT from moving freely during mapping.
d. You can manually add the type of bed that matches the one in your home by going to "Home Furnishing" on the 3D map page.
6. Why don't the tables and chairs in my home appear on the 3D map?
a. During mapping, make sure that DEEBOT has traveled to in the area where the dining table and chairs are and that the area is clean and free from obstacles.
b. To be automatically recognized, tables and chairs must be at least 1×1 meter in size.
c. You can manually add tables and chairs that match the ones in your home by going to "Home Furnishing" on the 3D map page.
7. Why does the 3D map can only show a left-hand L-shaped sofa when the sofa in my home is a right-hand L-shaped sofa?
DEEBOT currently only displays left-hand L-shaped sofas. Later versions will add right-hand L-shaped sofa models.
8. The furniture shown on the 3D map does not match the size of the furniture in my home.
a. The furniture models in the App are standard sizes covering the sizes of furniture in most homes. The size of the furniture automatically recognized by DEEBOT can be affected by the cleaning operation status while mapping or environmental factors, which can cause discrepancies in size.
b. You can manually change the size and type of furniture by going to the "Home Furnishing" page from the 3D Map page.
9. What should I do if the originally created 3D map was incomplete?
You can open doors to expand the map. DEEBOT will automatically expand the 3D map without manual editing. If you have edited the 3D map, you can choose to update the map on the 3D map page. After the update, your 3D map will show the new full map.