RETURNS AND EXCHANGES
Ecovacs Online Store customers (You) are allowed a 45-Day-Refund or Exchange-Period. All requirements under this Refund/Exchange Policy must be followed in order to be granted a full refund.
You will receive a full refund if You provide Us with the following:
- Original receipt
- Return Material Authorization Number* (RMA Number)
- Original packaging
- All accessories originally included with the Product
Full Refund may include full cash refund, exchange of products, or store credits. All refunds will only be issued via the original form of payment. Original shipping costs will be deducted from any refund amount except in the case of a Defective Product.
*Please keep the original receipt and contact Us for a ‘Return Material Authorization Number’ (RMA Number). Products are NOT refundable if You do not have the RMA No. Ensure You clearly mark the package and shipping label with the RMA No. before shipping.
DISCLAIMER: Merchandise that has been excessively worn, used, or altered that are not suitable for resale will not be accepted for refund or exchange. Merchandise showing malicious physical damage caused by customers are not covered under this policy.
We reserve the right to not accept returns for credit after 45 days of the original ship date.
When the Refund Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately void upon refund. The discount amount of other Products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchase, etc.
If you receive a damaged or defective Product, We will replace it with the same or similar Product. If You would like to exchange it for other products, please contact us first. All replacements will be initiated once We confirm receipt of the returned Product.
All Refund Products should be shipped back to the address assigned with RMA Number clearly marked. Shipping fee must be prepaid by the customer.
We warrant that the Products purchased hereunder shall be free from defects in material and workmanship upon the terms of its standard warranty statement in the product literature provided with your Product for a period of 12 months from the date of purchase. We do not warrant Products not purchased from Us or Our Dealers. Full details of our warranty policy here: https://www.ecovacs.com/global/support/warranty-policy